TERMS OF USE

The online store https://gm-spike.com/ adheres to the following provisions:
a store called the "Seller" invites any individual or legal entity called the "Buyer" to purchase goods, photos of which are posted on the site https://gm-spike.com/, then the site.
When placing an order on the https://gm-spike.com/ website, the Buyer confirms acceptance of these Terms of Use:

1. GENERAL TERMS
1.1. This agreement is a public offer and does not require signing. A public offer agreement has the same legal force as an agreement signed on paper.
1.2. The seller carries out retail and wholesale of goods.
1.3. For the purposes of this Agreement, the design (image of the product of the respective article) of the product shall be deemed a sample of the product.
1.4. Seller reserves the right to make changes to this Agreement without prior notice to Buyer.

2. RIGHTS AND OBLIGATIONS OF THE BUYER
2.1. In order to place an order, the Buyer must fill out the registration form on the Site. Registration takes place at the request of the Buyer.
2.2. The Buyer orders goods from the catalog of the online store https://gm-spike.com/ and sends it to the Seller.
2.3. If the Buyer has any questions regarding the properties and characteristics of the goods, before placing an order, the Buyer can contact the Seller in any possible way.
2.4. The Buyer agrees to correctly specify in the order his name, first name, phone number, including area code, the exact and complete delivery address, as well as agree with the Seller's desired day and time of delivery.
2.5. The Buyer agrees to meet the Seller's courier at the specified time at the specified delivery address.
2.6. The Buyer has the right to refuse the delivered goods. In case of refusal the Buyer shall pay in full the Seller's transportation costs for delivery of goods to the Buyer's city and return of goods to the Seller's city at the courier service rates.
2.7. Read the operating instructions before using the product.
2.8. If it is necessary to get an explanation of the conditions and rules of using the goods - ask the seller for an explanation.
2.9. Use the product in accordance with its intended purpose and adhere to the conditions (requirements, standards, regulations) established by the manufacturer of goods in the operational documentation.
2.10. In order to prevent negative consequences for the consumer regarding the use of the goods - follow the manufacturer's recommendations on safety measures and operating rules, in case of absence of such rules in the documentation - follow the safety conditions established for such kind of the goods.
2.11. In the event of a defect, the Buyer shall notify the Seller within 14 days of delivery of the order. To confirm the defect, the product shall be submitted to the Seller for examination. If this is the case, the Buyer shall be reimbursed the full price of the product, including the cost of delivery. No claims shall be accepted after 14 days from the date of delivery.

3. RIGHTS AND OBLIGATIONS OF THE SELLER
3.1. The Seller informs the Buyer about the acceptance of the order by phone and / or e-mail, agrees on additional characteristics, the complete set of products and their cost.
3.2. The Seller undertakes to deliver the goods in accordance with the order received, in the quantity, prices and terms agreed with the Buyer.
3.3. The seller guarantees that the appearance of the ordered products matches their samples in the catalog. The weight of products may slightly differ from the sample up or down due to the uniqueness of each product.
3.4. The seller guarantees the conformity of the quality of the goods, according to the standards applicable to this type of goods.
3.5. The seller is not responsible for the accuracy and correctness of the information provided by the Client during registration..
3.6 The information provided by the Buyer is confidential. The online store uses information about the Buyer solely for the purpose of processing the order, sending notifications to the Buyer, delivering goods, making settlements, etc.

4. PAYMENT:
4.1. Cashless payment according to the agreement.
4.2. Online payment is the most profitable and convenient way to make a quick payment. In order to pay for the goods remotely, when placing an order, select "Online payment".

5. DELIVERY
5.1. Orders are processed from 9:00 to 18:00 (Monday - Friday). Saturday-Sunday - day off.
5.2. Orders are accepted all year round for the entire range of products presented.
5.3. After placing an order on the site, our managers will contact you within one hour or several hours to confirm and clarify details.
5.4. Delivery of goods is carried out by means of postal, transport and courier companies.
5.5. Delivery time depends on the location of the customer.
5.6. The Seller will make every effort to comply with the delivery times agreed with the Buyer, which are listed in the "RETURN OF GOODS" section. However, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.

6. COST OF PRODUCTS
6.1. The exact cost of the product is indicated in the catalog of the online store https://gm-spike.com/
6.2. The price of goods on the Site can be changed by the Seller unilaterally. In this case, the price for the list of goods ordered by the Buyer is not subject to change.

7. RETURN OF GOODS
7.1. The buyer does not have the right to return the goods of good quality specified in the List of non-food goods of good quality that cannot be returned or exchanged, approved by the Government Decree.
7.2. The consumer has the right, within 14 days, to return the product of proper quality, but provided that the product was not in use and its presentation, consumer properties, seals, factory packaging, documents were preserved.
7.3. Delivery of products to the Seller for replacement is carried out by the Buyer.
7.4. Product replacement or refund is only possible if all measures and procedures are followed. After checking the complete set of goods, factory packaging, on which there is a barcode, no damage, etc.
7.5. The return of the goods is carried out by postage by the delivery services at the expense of the buyer. If the reason for the return or replacement was the inadequate quality of the goods, then the seller will pay for the return shipment.
7.6. If the purchased product was of proper quality and the buyer took it from the delivery point of the transport or courier company (did not refuse after checking the goods at the point of issue), but the goods for some reason did not fit the buyer within 14 days from the date of receipt, then the return shipment , as well as the transfer of money (cash on delivery) is carried out by the buyer.
7.7. In the case of a return of the goods, the refund is carried out by non-cash transfer to the buyer's account details within seven days from the date of receipt of the goods by the seller. The date of receipt is the receipt from the shipping company or the date of signing on both sides of the return invoice.

You are REFUSED a replacement product or a refund if:

• product, has no flaws;
• is not new, i.e. has been in use, has traces of use;
• more than 14 days have passed since the purchase of the product;
• when checking the quality of the goods, signs of outside interference (opening, attempted repair) were found or other conditions of warranty service were violated;
• there is no document, which confirms the fact of the purchase of the goods, the complete set of goods.

• returns and exchanges of goods are possible within 14 days after the buyer receives the goods;
• return delivery of goods is carried out at the expense of the buyer.

According to the Law, the company can refuse the consumer to exchange and return goods of good quality if they belong to the categories specified in the current legislation.

8. OTHER CONDITIONS
8.1. All information provided by the Buyer to the Seller cannot be transferred for review and / or use to third parties, with the exception of the Buyer's written permission to transfer this information and cases, when required by local or international law and / or authorities in accordance with legal procedure.
8.2. In case of any questions and claims from the Buyer, he must contact the Seller in any way possible. The parties will try to resolve all arising disputes through negotiations. If it is impossible to reach an agreement, the dispute will be referred to the judicial authority in accordance with applicable law.


Company address:
Ukraine, Dnepropetrovsk region, Dnepr, st. Amber, 75